Frequently Asked Questions
ANSWERS TO QUESTIONS
A.
- We provide a fast, efficient and personal service to all our customers.
- Quotations are just a phone-call away. You may obtain quotations for Personal Coverage and Business Insurance by submitting an initial inquiry form and/or calling the Fidelity Insurance Service office for your free quote.
- Changes and updates to existing coverage can be made quickly and efficiently by contacting the Fidelity office.
- We work in partnership with our policyholders to meet their insurance needs
- Whatever contact you have with Fidelity Insurance Service, you are guaranteed to receive outstanding customer service.
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A. Fidelity Insurance Service has a dedicated team of highly trained staff available to assist you in maintaining and growing your account.
A. Fidelity Insurance Service brokers are available and willing to assist you. Please contact your agent or the dedicated Fidelity team if you require any assistance.
A. We Provide a Free Quote. You have several options to choose from:
- Call 1-510- 548-8200
- You may fill out any of our brief Free Quote forms and a Fidelity Insurance Service representative will follow up with you promptly, during normal business hours. If you wish to forward additional documents regarding your quote, please attach it to an email inquiry.
- Fax:1-510-548-6145
- Mail: P. O. Box 2096
Berkeley, CA 94702
A. Yes; once you speak with a Fidelity Insurance Service representative to review your inquiry, you will receive a quote addressing your customized coverage.
A. Insurance quotations are valid for thirty days.
A. We offer the following payment facilities:
1) Check
2) Credit Card or Debit Card
We accept the following cards: Visa, MasterCard, American Express, Discover. Speak with your Fidelity Insurance Service representative to set up direct payments with your credit or debit card.
3) Direct Debit
Speak with your Fidelity Insurance Service representative to set up direct payments with your debit card.
A. Fidelity Insurance Service may randomly select policies for survey or risk assessment. In addition, some policies may be subject to survey or risk assessment depending on their size and nature of risk.
A. Requests for mid-term changes to Policies may be given by telephone, email, fax or by letter. Requests received by telephone should be followed up in writing to your Fidelity Insurance Service representative. Covers cannot be backdated.
A. Fidelity Insurance Service is regulated by local, state and national laws on insurance brokerage. Fidelity keeps up to date on changing laws as well as new tends in the insurance industry. For more information on insurance regulation in California, please visit www.insurance.ca.gov/.
A. Fidelity Insurance Service works in partnership with the policyholder and carriers with the goal of reducing both the number and cost of claims. Policyholders are encouraged to take a pro-active approach to the resolution of claims and to work with us from the very first notification.
A. All claims and incidents that may give rise to a claim now or in the future, must be reported to Fidelity Insurance Service and/or the appropriate carrier immediately or as soon as practically possible.
A. Incidents that may give rise to a claim must be reported to your carrier and Fidelity Insurance Service immediately. Contact information for quick access to you’re a=carriers can be found on the Support page.
Details of the claim can be sent to:
A. E-mail: info at fidelityinsuranceservice.com
Fax: 510-548-6145
A. When contacting the Fidelity Insurance Service directly, have the details of your claim ready. We are happy to look up your policy information easily. When contacting carriers directly, please be sure to have full details of the claim including: policy number, policyholder name and contact details, date and location of incident, circumstances surrounding the incident and third party details if applicable.
A. After reporting your claim to Fidelity Insurance Service, an agent will make contact with the policyholder. If applicable, an Incident Report Form will be forwarded to you for the policy holder to complete. Your carrier and Fidelity will be in contact about on the progress of your claim.
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