SAFECO recognized by J.D. Power and Associates

Safeco has been recognized by J.D. Power and Associates for providing &ldquo;An Outstanding Customer Service Experience.&quot;<br /> <br /> The recognition comes following a detailed review process of Safeco&rsquo;s three call centers, located in Washington, Colorado and Indiana. The review, which is part of the J.D. Power and Associates Certified Call Center ProgramSM also included a random survey of Safeco customers. &ldquo;Earning this recognition by J.D. Power and Associates is an indication that the professionals in our Service operations are committed to providing the highest quality of customer experience,&rdquo; said Matt Nickerson, Safeco Executive Vice President and Chief Operating Officer. &ldquo;Additionally, it&rsquo;s a strong reinforcement of the job our people do serving customers and agents every day.&rdquo;<br /> <br /> For certification status, all three call centers had to meet or exceed the customer satisfaction benchmark established by the most recent J.D. Power and Associates research study in our industry. The evaluation criteria include:<br /> - Courtesy<br /> - Knowledge<br /> - Concern for the customer<br /> - Usefulness of the information provided<br /> - Convenience of operating hours<br /> - Ease of reaching a representative<br /> - Timely resolution<br /> <br /> The marketing information company also conducts a random survey of customers who had contacted Safeco&rsquo;s call centers. Safeco&rsquo;s call centers take millions of calls from agents and customers each year. We believe our commitment to execution from the beginning of an inquiry to its completion is what sets us apart from other carriers.<br /> <br /> &ldquo;We put a lot of emphasis on training and education in our call centers,&rdquo; said Suzanne Rapier, Safeco Vice President of Service Operations. &ldquo;Our people are great at what they do and receive extensive training to keep them up on new products and services that are brought to market. We also work closely with our product, marketing and sales teams to learn from them, but also to offer valuable customer feedback so they can continue to improve our offerings.&rdquo;<br /> <br /> A core component of our customer service is Gold Service. The Gold Service team works to help our independent agency partners effectively and efficiently offer customers 24/7/365 support. Interested in seeing what Gold can do for you? Talk to your Territory Manager today!<br /> <br /> For J.D. Power and Associates 2010 Call Center Certification Program information, visit <a href="http://www.jdpower.com/">www.jdpower.com</a>.